Category: Failure

On Persisting

Originally published on LinkedIn.

Last week, I reflected on competence, confidence, and parenting. Turns out Eleanor Roosevelt had a more inspiring insight:

“You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, ‘I have lived through this horror. I can take the next thing that comes along. … You must do the thing you think you cannot do.”
(~You Learn By Living)

In other words, the horrors persist; but so do I.

h/t: James Clear

Work reflection from my time at Conestoga

Originally published on LinkedIn.

“Most of the time, we work in the system, not on it. […] If there’s a hole in the boat, it’s easy to spend all day bailing water with a bucket. Or we can take a moment to pull the boat onto the dock and fix the leak. When we work in the system, all we can do is bail. When we work on the system, we have a chance to make things better.”

“161. To Get to New York,” This Is Strategy, by Seth Godin.

I was not let go from my job at Conestoga due to issues of performance or competence. But even though the organizational restructure was not my fault, I am reflecting on the lessons learned from issues that I was responsible for.

Accreditation is hard work. I saw 5 successful program accreditations in four years. By that metric alone, I delivered value.

Seth’s words spoke to the side of me that struggled. In retrospect, I wasn’t quite ready for the role when I started. I did not have a lot of experience in project management, and that showed in the ways I became the bottleneck to the work of the Chairs, Faculty, and the Degree Consultants (who bailed me out many times). In the end, we delivered (sometimes a little after the deadline), but in my inexperience I failed to see that in project management, problems trickle in slowly then happen all at once.

When I let things pile up, or when my attention was flitting across many projects, tasks, and areas of concern, I was just doing my best to keep my head above water and keep the system going.

I now know what it means to periodically pause to step back and look at things from a higher perspective, or as Seth says put the boat into dock and fix the leaks.

The leaks? Those were the things that made the system less efficient, lowered quality, and required a lot of manual inspection and rework. I’d plug a hole by locking down cells in Excel instead of helping faculty see the meaning of what was in it. I’d discuss the value of creating a culture of quality, but I’m sure most faculty still saw it as yet more work on the overhead of teaching. And perhaps the greatest sin is to generate a list of actionable tasks that only dealt with operations instead of seeking to move the needle on important metrics like measuring against graduate attribute attainment or improving retention.

All of these things would have been fixed in time, I’m sure. For now, I’ll just ensure I carry that lesson forward.

Micro-lesson from reflecting on parenting and life

Originally published on LinkedIn.

You learn to handle things by handling things. Your kids learn to handle things by watching you handle things.

You might be scared or lack confidence, but life is a game of gaining confidence through incrementally building competence, one challenge at a time. Always be mindful how others, especially little eyes, see how you comport yourself through challenge. In adults, it affects trust; in children, it shapes who they will be.

h/t Ryan Holiday

Looking at Old Problems

Here is a note I wrote to myself watching a training video:

“While a lot of these (insights) are basics that I already know, I am doing a terrible job at following them (to use my time effectively during the work day). Yes, I’m procrastinating by watching (the) video as if it will be the magical thing that fixes all my problems. Still, I also believe in the need to repeat messages, messages resonating at different times, and new ways to view old problems.”

There is something to be said for shiny new toys distracting us from just sitting down to get the work done. It’s not a knowledge problem, it’s an application problem. As Derek Sivers points out, if it were a matter of knowing, we’d all have six-pack abs and a million dollars in the bank. I fully acknowledge that I don’t need another video to teach me how to be more productive.

As it is said, there are many paths up the mountain. Some are harder, some are more direct. I have to allow myself some space and grace to realize that I don’t know everything, that I’m going to make mistakes, and that each day resets to zero to try again.

Stay Awesome,

Ryan

Stress Adaption

Exercise teaches us that to become stronger (read: more capable), you must grow through a process of exposure to controlled stress, recovery, then adaptation, so that you can handle the same stress loads with less conscious, intentional effort. This is a useful metaphor for handing other kinds of stress in our lives. Therefore, to overcome, you must develop your stress-capacity beyond whatever it is that is creating your fear, anxiety, or pain.

There are limitations to this simplification, such as bodily ailments and chronic systemic issues, but as a general idea, this shows an empowering approach that allows you to take responsibility over finding paths forward to good outcomes. You don’t have to resign yourself to passivity; it is possible to be active in redefining what you are capable of.

Stay Awesome,

Ryan

Sustainable Effort in Work

I reflected in my journal today that, once again, I went through another weekend without circling back on to do’s I had intended to get to when I left the office on Friday. Whether I have a good reason for not working on the weekend (such as us hosting family this weekend) or I just absentmindedly forget to look at my notebook at home, the net result is the same – my good intention effort to squeeze in work was never realized.

The thing is, I keep deluding myself into thinking that I can get all this work done in my downtime. I used to do it all the time, why not now?

But it’s foolish to believe that what worked for me in my twenties, when I was not married, without a kid, and with fewer responsibilities to carry, will somehow magically work for me now through hard work and gritty determination.

Maybe my expectations are wrong. Maybe I just need to accept that when I leave the office, I leave work behind to be picked up on Monday. Perhaps that feels unambitious, but if the work isn’t getting done anyway, maybe I should feel less crappy in disappointing myself.

And at least it’s more honest.

Stay Awesome,

Ryan

A Burnout Metaphor

I’ve recently been turned onto Van Neistat’s YouTube channel. Van, the older brother of Casey Neistat, is a true pleasure to watch – he’s the DIYer’s DIYer and his style is untainted by modern social media. He’s the best of the Gen X cohort without the pretension or cynicism.

In his video meditating on the nature of burnout, he described slow burnout in terms of a motor with the cylinders breaking down one at a time. I’ve never thought about burnout in this way, but the image struck me hard. I find it to be a very apt description, where a motor can lose a cylinder and still operate, but there will be consequences to continuing to run, such as damage to the motor, inefficiencies of fuel consumption, increased wear on other components in the chain, and vibration in the ride. From a mechanical perspective, if you choose not to fix the issue, so long as you reduce the load on the engine and cut the fuel going to the cylinder, you can get away with running down a cylinder. For a time.

Of course, this probably will be harder and costlier to fix later.

It’s better to fix the issue up front, but that usually is expensive as well – the time, cost to diagnose, and cost to repair.

Work and life burnout seems to function the same way – if you choose to ignore the problem, you can still operate, but you have to accept the knock-on consequences of operating out of balance. At some point, the engine will stop running. Or, you can pause and try to identify the problem up front and fix it then, which can be expensive and uncomfortable.

Stay Awesome,

Ryan

Small Health Improvements

At some point in one’s thirties, you become aware that you cannot rely on your body to bounce back as it once did after your poor decisions. It becomes harder to ignore the signals from your body telling you that not sleeping enough, not maintaining healthy maintenance habits, and indulgences cause harm to the body. It’s as if your body used to quietly repair the damage but now it makes sure you know what you are doing is stupid and bad for you in the long run.

In response to these signals, I started making small adjustments to my day that aims to improve my health in targeted areas. Here are a few that I’ve tweaked recently.

Sleep

After my wife noticed I was snoring really badly at night, I scheduled a sleep study through my doctor. It was a long process because of the pandemic, however I was eventually diagnosed with sleep apnea and I was prescribed a CPAP machine to improve my sleep quality. I am currently in the trial period, so it’s too soon to have an appreciation of the fix, but the stats from the machine are showing a dramatic drop in my nightly breathing issues, and I generally feel less tired during the day (though I still feel groggy in the morning). I still have a problem with going to bed too late at night, but getting my sleep quality back on track is a first step.

Physical health

I am among the people who picked up some weight over the last two years of being at home. Between having a toddler and trying to maintain some semblance of work and life balance, I’ve found it difficult to keep a regular exercise routine – it just becomes too easy to put it off to tomorrow. I took a leaf out of BJ Fogg’s Tiny Habits book to shrink the action of exercise down to slowly build up a regular practice. I’ll have more to say on this topic in a few months after I give it an honest try, but so far I have kept my commitment through the experiment.

Dental health

I had poor dental habits through my twenties. While I always brushed my teeth at night, I was terrible at morning brushing and never flossed. While my dentist has noted I have good teeth generally, because of my sleep apnea, they’ve noted some effects of grinding my teeth at night. And I have a tendency to brush too hard, causing damage to my gums. Also, I chipped one of my front teeth while biting my nails – turns out 30 years of grinding the teeth together to bite my nails will eventually wear the corner out. During my last visit, the hygienist asked if I used an electric brush. I didn’t realize it would be a gentler option for my gums, so I asked for their recommendation and bought a Philips Sonicare unit specifically because it will alert you when you apply too much pressure while brushing (this is not an endorsement; it just happens to be what my dentist recommended to me). So far, the novelty of the electric brush has been a good change in my routine, and I’m more diligent with brushing. I also combined the wisdom of Fogg (see above) and John Call (Jujimufu) and addressed my flossing habit by buying a better quality floss (a stronger but softer floss that hurt less to use), and put it right next to my electric brush instead of the drawer as I used to do. I enjoy using the electric brush, so I’ve used it every night. And because I see the floss next to the brush, I grab it first and floss before brushing. I even tried using a mouth wash, though stopped when I noticed that it really dried out my mouth in the night.

Lessons

These aren’t perfect solutions, and they won’t undo all of the damage of my neglect. They also aren’t fast solutions, but I see them as sustainable changes. I didn’t get into this problem overnight – it was years (now decades) of steady poor choices that lead to issues in my health, and so it will take small steps to correct these issues.

The lessons learned so far that have helped:

  1. Be ruthlessly intolerant of friction points. If something is causing you problems, if something in the behaviour you want to change is making it difficult to stick with it, sit down to define the problem and make an adjustment to address it, whether it is a physical change (like moving the floss out of the drawer to beside you brush) or a financial change (like buying an electric toothbrush instead of thinking you’ll do better).
  2. Shrink the change. Fogg’s book is probably the best I’ve seen on the topic of habits that actually sets out a plan for change. It’s the most comprehensive but comprehendible book I’ve seen on the topic. Instead of making grand sweeping changes, focus on the tiniest thing you can change towards the positive.
  3. Look for resources to support your wellbeing. I’m fortunate that my Province supports people with sleep apnea. If you are in a position to take advantage of these supports, make sure you do it. Get the doctor’s referral, commit to the trial period and sleep studies, and get the financial support to buy the equipment you need. Not everyone is in a position to do this, but do it if you can.
  4. This will take time. Don’t look for overnight solutions, and expect to not see results right away. Trust the process and give it a fair chance to work.
  5. Be kind to yourself. You can beat yourself up over past bad choices, but it won’t help change your behaviour. Start fresh on a new day, forgive yourself, and try again. Try different things; see what sticks. Treat it like an experiment. You aren’t a failure, you are just testing what works best for you.

Stay Awesome,

Ryan

It Can Be Fine to Fail

We are involved with an initiative at work that is running dangerously close to missing its deadline. It’s a national initiative that aims to take a stance on an equity issue, and the marketing behind the initiative put the deadline for a time once long in the future that is now rapidly approaching. Folks in industry have individually worked to support the initiative’s aims, but it’s a big, hairy, unwieldy problem that will take everyone to solve.

The specifics of this initiative isn’t important for the purposes of this blog post. What is important is that there is a ticking clock that is creating a sense of urgency to act. To be completely honest, if we fail to reach our target, it won’t be the end of the world; it’s not an outcome that has immediate returns, but instead is about shifting culture and making things better for people in the long term. However, failure to reach the target will come with a certain amount of embarrassment and potential loss of good will.

I had a conversation with a colleague to discuss the initiative and the proposed action plan that’s up for consideration. A lot of work has gone into the current iteration, but some folks feel it is missing the mark in ways that can’t be ignored. The plan is being pushed forward so that work can begin and the worry is by not taking time to appropriately address the issues with the plan, we run the risk of either achieving nothing meaningful or we will cause real harm. By treating the problem as a pipeline issue, you focus your efforts too narrowly, where an “ecosystem” approach of seeing the problem as a multi-faceted set of interconnected issues that require careful consideration will require a lot more work.

It would be useful for us to understand what the cost of failure will be. The consideration must be that it’s better to fail to meet the deadline (and have a little egg on your face) than to push forward for implementation and potentially cause harm. We are dealing with people, and people will feel the deadline urgency mix with the sunk cost fallacy. If we push forward, we’ll want to ensure we do so deliberately and take responsibility for the outcomes.

Stay Awesome,

Ryan