Category: Work

Work reflection from my time at Conestoga

Originally published on LinkedIn.

“Most of the time, we work in the system, not on it. […] If there’s a hole in the boat, it’s easy to spend all day bailing water with a bucket. Or we can take a moment to pull the boat onto the dock and fix the leak. When we work in the system, all we can do is bail. When we work on the system, we have a chance to make things better.”

“161. To Get to New York,” This Is Strategy, by Seth Godin.

I was not let go from my job at Conestoga due to issues of performance or competence. But even though the organizational restructure was not my fault, I am reflecting on the lessons learned from issues that I was responsible for.

Accreditation is hard work. I saw 5 successful program accreditations in four years. By that metric alone, I delivered value.

Seth’s words spoke to the side of me that struggled. In retrospect, I wasn’t quite ready for the role when I started. I did not have a lot of experience in project management, and that showed in the ways I became the bottleneck to the work of the Chairs, Faculty, and the Degree Consultants (who bailed me out many times). In the end, we delivered (sometimes a little after the deadline), but in my inexperience I failed to see that in project management, problems trickle in slowly then happen all at once.

When I let things pile up, or when my attention was flitting across many projects, tasks, and areas of concern, I was just doing my best to keep my head above water and keep the system going.

I now know what it means to periodically pause to step back and look at things from a higher perspective, or as Seth says put the boat into dock and fix the leaks.

The leaks? Those were the things that made the system less efficient, lowered quality, and required a lot of manual inspection and rework. I’d plug a hole by locking down cells in Excel instead of helping faculty see the meaning of what was in it. I’d discuss the value of creating a culture of quality, but I’m sure most faculty still saw it as yet more work on the overhead of teaching. And perhaps the greatest sin is to generate a list of actionable tasks that only dealt with operations instead of seeking to move the needle on important metrics like measuring against graduate attribute attainment or improving retention.

All of these things would have been fixed in time, I’m sure. For now, I’ll just ensure I carry that lesson forward.

Relearning an Old Lesson About Self-Directed Learning

Relearning an Old Lesson About Self-Directed Learning

Originally published on LinkedIn.

During my period of unemployment, I reflected on my career and identified a few areas I could develop now that I had some spare time on my hands.  One of those development areas is seeking an ASQ certification as a Six Sigma Green Belt (h/t to Andrea for the suggestion!). At first, I delayed starting because I was looking for a low-cost near-free course to guide my study, such as something on Coursera I could audit, learning paths on LinkedIn Learning, or a discounted Udemy class I’d already purchased. But as I started watching the video modules, I quickly realized I wasn’t truly engaging. I was watching lecture content without retaining much.  While yes, watching at 2x speed is largely to blame for it, I couldn’t escape the fact that I was engaging in passive consumption.

While I waited to figure out how to learn the material, I looked up the ASQ requirements and purchased used copies of the Six Sigma green belt handbook and a test prep study guide with practice questions.

Knowing that getting started is better than waiting around for a perfect plan, I started reading the handbook and planned to sort out my study strategy as I went. Almost immediately, I began connecting concepts to my past work and imagining how I could apply them now in my current role.

That’s when I realized: I’d done this before.

Paramedicine (2015–2016)

In 2015, I hit the transition point between early and mid-career phases and started questioning if I was on the right path (I found office work not very fulfilling). I thought it was a good opportunity to seek a career change and embark into paramedicine – I had a passion for first aid, I was a first responder on a few occasions in university (shoutout to University of Waterloo Campus Response Team!), dealt with emergencies while working as a bouncer, and I had written my masters thesis on the ethics of first aid.  It aligned with my values of helping people and provided a fast-paced technical job that would give me fulfilment.

The first step was meeting the admissions requirements, which included needing a high school biology credit. I enrolled in a self-paced college prep biology course.

There was no active instructor; just a course outline, a textbook, weekly tests, and two major summative exams. Here’s how I approached it:

  1. Used the course outline and test schedule as a learning roadmap – Matched unit outcomes in the course outline to textbook chapters covered on tests – Prioritized readings based on the self-paced testing schedule
  2. Created active study tools – Flashcards for definitions and concepts – Hand-drawing diagrams (cells, organs, systems) labeled front-and-back for drill practice
  3. Focused on comprehension-level mastery – Enough to explain, label, and connect systems without unnecessary complexity – The test was multiple choice, true/false, and labelling diagrams, so sticking to the first two levels in Bloom’s taxonomy was sufficient.

This gave me a clear plan and a feedback loop through frequent testing.  I passed the course with an above 90% final grade.

Article content
Samples of my flash cards and hand-drawn diagrams.

The Present

For my Green Belt prep, I have:

  • A roadmap: The Body of Knowledge in the handbook’s appendix, which outlines each section, topics, and the number of exam questions per section.
  • Content: The handbook itself for deep reading and marginalia.
  • Practice: A test prep guide with exam-style questions.

By combining these, I can map my study plan to the exam structure.  I also asked AI to use my weekly time constraints to suggest a manageable plan to break up the work and prepare to take the test by mid-Fall.  Then, I can prioritize topics by weighting and test my knowledge incrementally as I go.

The Lesson

I realized I don’t always need a formal course, especially for a certification with a defined body of knowledge and predictable exam format.  By having a clear syllabus, a learning map, a primary content source to learn from, and a way to test and reinforce learning, I can direct my learning effectively.

Courses have advantages: expert guidance, tailored examples, real-time feedback, and adaptive teaching.  However, courses are not the only route for learning and self-development. By having a well-defined body of knowledge to study from, and using active learning methods like taking notes, journaling on my learning, short feedback cycles, and finding ways to apply the content to my work and experience, I have all that I need to be successful.  All it will cost is some used textbooks, a registration fee, and remembering a lesson I learned a decade ago.

Looking at Old Problems

Here is a note I wrote to myself watching a training video:

“While a lot of these (insights) are basics that I already know, I am doing a terrible job at following them (to use my time effectively during the work day). Yes, I’m procrastinating by watching (the) video as if it will be the magical thing that fixes all my problems. Still, I also believe in the need to repeat messages, messages resonating at different times, and new ways to view old problems.”

There is something to be said for shiny new toys distracting us from just sitting down to get the work done. It’s not a knowledge problem, it’s an application problem. As Derek Sivers points out, if it were a matter of knowing, we’d all have six-pack abs and a million dollars in the bank. I fully acknowledge that I don’t need another video to teach me how to be more productive.

As it is said, there are many paths up the mountain. Some are harder, some are more direct. I have to allow myself some space and grace to realize that I don’t know everything, that I’m going to make mistakes, and that each day resets to zero to try again.

Stay Awesome,

Ryan

Stress Adaption

Exercise teaches us that to become stronger (read: more capable), you must grow through a process of exposure to controlled stress, recovery, then adaptation, so that you can handle the same stress loads with less conscious, intentional effort. This is a useful metaphor for handing other kinds of stress in our lives. Therefore, to overcome, you must develop your stress-capacity beyond whatever it is that is creating your fear, anxiety, or pain.

There are limitations to this simplification, such as bodily ailments and chronic systemic issues, but as a general idea, this shows an empowering approach that allows you to take responsibility over finding paths forward to good outcomes. You don’t have to resign yourself to passivity; it is possible to be active in redefining what you are capable of.

Stay Awesome,

Ryan

Sustainable Effort in Work

I reflected in my journal today that, once again, I went through another weekend without circling back on to do’s I had intended to get to when I left the office on Friday. Whether I have a good reason for not working on the weekend (such as us hosting family this weekend) or I just absentmindedly forget to look at my notebook at home, the net result is the same – my good intention effort to squeeze in work was never realized.

The thing is, I keep deluding myself into thinking that I can get all this work done in my downtime. I used to do it all the time, why not now?

But it’s foolish to believe that what worked for me in my twenties, when I was not married, without a kid, and with fewer responsibilities to carry, will somehow magically work for me now through hard work and gritty determination.

Maybe my expectations are wrong. Maybe I just need to accept that when I leave the office, I leave work behind to be picked up on Monday. Perhaps that feels unambitious, but if the work isn’t getting done anyway, maybe I should feel less crappy in disappointing myself.

And at least it’s more honest.

Stay Awesome,

Ryan

A Burnout Metaphor

I’ve recently been turned onto Van Neistat’s YouTube channel. Van, the older brother of Casey Neistat, is a true pleasure to watch – he’s the DIYer’s DIYer and his style is untainted by modern social media. He’s the best of the Gen X cohort without the pretension or cynicism.

In his video meditating on the nature of burnout, he described slow burnout in terms of a motor with the cylinders breaking down one at a time. I’ve never thought about burnout in this way, but the image struck me hard. I find it to be a very apt description, where a motor can lose a cylinder and still operate, but there will be consequences to continuing to run, such as damage to the motor, inefficiencies of fuel consumption, increased wear on other components in the chain, and vibration in the ride. From a mechanical perspective, if you choose not to fix the issue, so long as you reduce the load on the engine and cut the fuel going to the cylinder, you can get away with running down a cylinder. For a time.

Of course, this probably will be harder and costlier to fix later.

It’s better to fix the issue up front, but that usually is expensive as well – the time, cost to diagnose, and cost to repair.

Work and life burnout seems to function the same way – if you choose to ignore the problem, you can still operate, but you have to accept the knock-on consequences of operating out of balance. At some point, the engine will stop running. Or, you can pause and try to identify the problem up front and fix it then, which can be expensive and uncomfortable.

Stay Awesome,

Ryan

It Can Be Fine to Fail

We are involved with an initiative at work that is running dangerously close to missing its deadline. It’s a national initiative that aims to take a stance on an equity issue, and the marketing behind the initiative put the deadline for a time once long in the future that is now rapidly approaching. Folks in industry have individually worked to support the initiative’s aims, but it’s a big, hairy, unwieldy problem that will take everyone to solve.

The specifics of this initiative isn’t important for the purposes of this blog post. What is important is that there is a ticking clock that is creating a sense of urgency to act. To be completely honest, if we fail to reach our target, it won’t be the end of the world; it’s not an outcome that has immediate returns, but instead is about shifting culture and making things better for people in the long term. However, failure to reach the target will come with a certain amount of embarrassment and potential loss of good will.

I had a conversation with a colleague to discuss the initiative and the proposed action plan that’s up for consideration. A lot of work has gone into the current iteration, but some folks feel it is missing the mark in ways that can’t be ignored. The plan is being pushed forward so that work can begin and the worry is by not taking time to appropriately address the issues with the plan, we run the risk of either achieving nothing meaningful or we will cause real harm. By treating the problem as a pipeline issue, you focus your efforts too narrowly, where an “ecosystem” approach of seeing the problem as a multi-faceted set of interconnected issues that require careful consideration will require a lot more work.

It would be useful for us to understand what the cost of failure will be. The consideration must be that it’s better to fail to meet the deadline (and have a little egg on your face) than to push forward for implementation and potentially cause harm. We are dealing with people, and people will feel the deadline urgency mix with the sunk cost fallacy. If we push forward, we’ll want to ensure we do so deliberately and take responsibility for the outcomes.

Stay Awesome,

Ryan

Identifying Areas of Growth

I had my latest performance appraisal last week. I found I had a much easier time identifying areas of growth this time over last year after having gone through an accreditation visit for one of our programs. In the past, I would look at my current skillset, look at the friction points I was experiencing, and project forward a better future based on picking up some new skills or experience. This process is fine, but I realize the flaw is that the path you choose to develop in is not based on experience. It’s a guess about what might be helpful.

Contrast this to going through the accreditation process. To prepare for the performance appraisal, I reviewed the last year’s worth of information (my calendar, my one-on-one meeting notes, and notes I’ve taken about my job) and saw patterns of missed opportunities and under-performance. In these areas, I can reflect and see how if I had more skills or experience in these particular areas, I would have had a better time navigating the issues we faced.

Based on this backwards reflection (rather than guessing or projecting forward), I could more clearly articulate what I’m weak in and where I would gain the highest value in focusing on.

I think this marks for me the formal transition from the “start of career” phase to a more mature “middle career phase.” I have enough work experience and self-knowledge to draw meaningfully from, and that allows me to make smarter choices moving forward.

Stay Awesome,

Ryan

Long Absences

You never intend to step away for very long. A week goes by, then another. Without realizing it, a month has passed.

It can sometimes be hard to keep up a weekly blog. I don’t know how the daily folks do it – Seth Godin says it’s just consistency, but does that mean it’s easier to show up everyday than once per week? Maybe… It’s harder to push off to tomorrow when the deadline is always midnight. I’m not impressed by the folks whose job is to churn out multiple pieces of content per day. Creative burnout aside, there is a difference between being paid for the content and doing it without pay.

Excuses are easy, especially when they are real. Yes, I didn’t set time aside to write, but I also had a major deliverable due at work. I even set up auto-responders on my emails to manage people’s expectations while I was in focus mode. These are reasons, but they do not excuse the absence when you know what you are getting yourself in to.

And when you return to the notion of an update, you feel the need to write something profound to offset the time away, but the ideas feel crusted and not worth sharing. Instead, you hide away, and figure you’ll get back to it next week, meanwhile the feeling of panic and dread increases at the thought of delivering that perfect post.

But next week comes and goes.

There is no magic solution beyond showing yourself compassion, resetting the clock or counter, and shipping the next thing by trying again.

Stay Awesome,

Ryan